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Each e+CancerCare center is professionally managed by an operations team that works diligently to ensure that the needs and expectations of our physicians, partners, and patients are continually met.
It all starts with our on-site staff, which consists of a passionate team of clinical and operational professionals who manage day-to-day center services, personnel, and customer relationships. Each center is also backed by a highly qualified operations team based in Nashville that provides support services, associate resources, and strategic leadership. Collectively these teams work together to provide a variety of management services, including:
- Complete associate resources management: recruitment and hiring, education and training, and ongoing professional development.
- Design and development of compensation, incentive, and associate retention plans, including benefits and recognition programs.
- Competitive contract negotiation and administration with suppliers and vendors.
- Implementation of advanced clinical, financial, and management information systems to optimize performance.
As a company committed to excellence, e+CancerCare also has a number of processes in place that ensure the services we provide live up to the e+ standard. Some of these standards include:
- Detailed monthly, quarterly, and annual performance evaluations that measure clinical and financial benchmarks against industry best practices.
- Monthly surveys of physicians, patients, schedulers, and quarterly surveys of associates to evaluate service delivery — conducted by an independent third-party research firm.
- Access to industry-leading healthcare regulatory counsel specializing in outpatient services to ensure compliance with specific regulations and internal ethics measurements.
- Accreditation from external organizations as well as internal benchmarks that exceed industry standards.
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